Service, Warranty & Privacy Policy

Service

Classic Fireplaces & BBQs Geelong has authorized service agents that are accredited and trained by all our heater manufacturers. Each supplier has procedures in place and they will ascertain whether the request for service is a warranty issue or an installation problem.

Our personnel will be happy to supply any information to our customers when dealing with suppliers. We will also as an extra part of service follow up with the supplier if there is an issue or dispute.

We can also recommend various service agents whether it be servicing, cleaning, or general maintenance required for both wood and gas heaters supplied by Classic Fireplaces & BBQs Geelong.

Warranty

All heaters whether gas or wood are covered under the warranty clearly outlined in the suppliers brochure, the installation instructions on every heater purchased and also available online from the particular supplier.

Classic personnel will always clearly articulate to the customer at time of purchase of what componentry is covered by the limited supplier document.

Dependent on the supplier warranty periods can vary from 12 months to 10 years and all other componentry could be less.

This is clearly spelt out on the particular item purchased.

Classic Fireplaces & BBQs will endeavor to always give advice and follow up if there is a disputed warranty claim.

Privacy

Who are we?

Classic Fireplaces & Barbeques Geelong has been keeping Geelong, Surfcoast and Bellarine Peninsula warm and well-fed for over 40 years.

Our mission is to provide quality products and service at a competitive cost to everyday Australian’s just like you and I. And not only that, but we’re also strong supporters of Australian-made and manufactured products, and we do whatever we can to grant you access to the biggest range we possibly can.

At Classic Fireplaces, we offer obligation-free advice and quotes to get you started on your journey. We also have an in-home service where our friendly staff can arrange a quote in the comfort of your own home while installation of our heaters can be arranged using local tradespersons.

As a Weber Specialist Dealer, we carry a full range of Weber products which are at the forefront of barbecues in Australia. We carry a range of Hark and Green Mountain grills – which have been icons for many years. We are proud to be part of their specialist networks.

Got any more questions? We are here to help. Contact us now for all your heating and barbeque needs!

How we collect your information

We may obtain information about you in the following ways:

When you visit our website

We, like many companies, automatically collect the following information:

Technical information including the type of device you’re using, IP address, browser and operating system being used to connect your computer to the internet.

User behaviour, for example, we collect information about the pages you visit and how you navigate the website, the length of visits to certain pages, products and services you viewed and searched for and referral sources.

We collect and use your personal information by using cookies on our website. We have included more information on cookies below.

Social Media

If you interact with us on our social media websites such as Facebook, Twitter or Linkedin, then we may obtain information about you, (for example, if you publicly tag us in a photo). The information we receive will depend on your privacy settings for each social media platform.

Email

We may have information on hand such as your email address, name, country and city If you subscribe to our mailing list, perform an ecommerce transaction (if applicable) where you enter your email or willingly share your email address and details with us in any other way.

Google Ads Remarketing Privacy Policy

This website uses the Google Ads remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who have completed a task on our site, for example using the contact form to make an enquiry or making a purchase.

This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

What type of information is collected from you?

We may collect the following information:

Your name, job title and contact details (including postal address, email address and telephone number, your date of birth)

Information about your activities on our website, the device used on our website, preferences and interests, your IP address and geographical location.

Your bank or credit card details. If you make a purchase, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Other information relevant to customer surveys and/or offers.

Use of ‘cookies’

Like many other websites, this website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a better more personalised service when you browse our website and improve our services.

It is possible to switch off cookies by setting your browser preferences. Here are a few articles that may help:

Switching off cookies in chrome.

Switching off cookies in Internet Explorer

Switching off cookies in Firefox.

Please note, turning cookies off may result in a loss of functionality when using our website.

How and why is your information used?

We require this information to understand your preferences and provide you with a better service, and may be used for the following reasons:

providing you with the services, products or information you asked for.

processing orders that you have submitted.

carrying out our obligations under any contracts entered between you and us.

keeping a record of your relationship with us.

conducting analysis and market research so we can understand how we can improve our services, products or information.

checking for updated contact details against third-party sources so we can stay in touch if you move.

seeking your views or comments on the services we provide.

notifying you of changes to our services.

sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; and

processing job applications.

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations.

Who has access to your information?

We do not sell or rent your information to third parties.

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. Third parties working on our behalf include: suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process orders and send you mailings).

When we use these third parties, we disclose only the personal information that is necessary to deliver the services and we have a contract in place that requires them to keep your information secure and prevents them from using it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Controlling your personal information

You have a choice about whether you wish to receive information from us. We are committed to putting you in control of your data.  If you do not want to receive direct marketing communications from us, change your marketing preferences at any time by contacting us by calling (03) 5222 1688.

Service

Classic Fireplaces & BBQs Geelong has authorized service agents that are accredited and trained by all our heater manufacturers. Each supplier has procedures in place, and they will ascertain whether the request for service is a warranty issue or an installation problem.

Our personnel will be happy to supply any information to our customers when dealing with suppliers. We will also as an extra part of service follow up with the supplier if there is an issue or dispute.

We can also recommend various service agents whether it be servicing, cleaning, or general maintenance required for both wood and gas heaters supplied by Classic Fireplaces & BBQs Geelong.

Warranty

All heaters whether gas or wood are covered under the warranty clearly outlined in the supplier’s brochure, the installation instructions on every heater purchased and available online from the relevant supplier.

Dependent on the supplier warranty periods can vary from 12 months to 10 years and all other componentry could be less.

This is clearly spelt out on the item purchased.

Classic Fireplaces & BBQs will endeavour to always give advice and follow up if there is a disputed warranty claim.

Privacy

Classic Fireplaces & BBQs Geelong has always maintained a database of all clients and their purchases over the years, and it also includes serial numbers from the heater sold if applicable for warranty purposes.

On no account is any information divulged to a third party without the permission of the customer and the Directors of Classic Fireplaces & BBQs.

We seek permission from the client when entering their details on the database their email address whether they wish to receive promotional specials or events that may interest them by email, and we respect their privacy if they do not wish to be informed.

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